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Returns
Returns are free for all customers, online or in stores. You can change your mind and request a return up to 14 days from delivery.
The return is possible in store and via courier.
For more information, see our return policy in article 7 of our Terms and Conditions.
Refund
The refund will be made as soon as possible, no later than 14 days from your return request (provided that we have received the returned items or that you have given us a proof of having sent them to us) or alternatively, after you delivered the returned products to the courier.
Timeline of refund will depend on the chosen refund method and its visibility in your account may depend on your credit or debit card company.
Did you know that 73% of the items are produced in our factories? We have always been committed to in-depth control of the production chain, respecting the people who are part of it.
We work with two international organizations that operate for the protection of the environment, the territory and the people who work there, both in Asia and in Italy, such as CCMI and SFA.
Learn more(opens in a new window) about environmental qualities and characteristics of products.
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